Public Tech Support Guides
Resolution steps for when the user gets an error related to a default email setup when installing Vitals
Symptom: When trying to do a Data Transfer it shows a MSCOMM32 error message. Possible Causes: PC OS related: Missing or corrupt files on their System...
Thu, 13 Aug, 2020 at 11:58 AM
Symptom: After connecting Recon to computer it appears it’s installing the drivers but it fails. Computer does not recognize Recon. Possible Causes: Wi...
Thu, 13 Aug, 2020 at 12:00 PM
Symptom: Runtime error shows up after doing a data transfer. Possible Causes / Resolutions: 1. Windows Mobile Device Center related: a. WMDC is no...
Thu, 13 Aug, 2020 at 11:47 AM
Symptom: Runtime error shows up after trying to launch Vitals Desktop Possible Causes: Not enough administrator privileges in the user account User nee...
Thu, 13 Aug, 2020 at 11:56 AM
You can edit the Size field to include more valve sizes via Vitals Desktop. Once it is updated in Vitals Desktop, you will have to do a FlashTransfer or Dat...
Mon, 10 Jul, 2023 at 11:05 AM
Follow instructions on attached PDF for pairing machine to Windows 10 device running the Wachs Controller App.
Tue, 12 Nov, 2024 at 12:51 PM
The "Database Mismatch" error in the Vitals system occurs when the database on the handheld controller (TC-100 or HC-100) does not match the datab...
Fri, 14 Nov, 2025 at 9:01 AM
Here are the step-by-step instructions for performing a Flash Transfer using the TC-110/100 controller and Vitals Desktop: Flash Transfer Process Overvi...
Fri, 14 Nov, 2025 at 9:00 AM
To create custom fields in the Vitals Desktop database (for either valves or activities), follow these steps as outlined in the Vitals Reference Manual: ...
Fri, 14 Nov, 2025 at 9:01 AM