Symptom: After connecting Recon to computer it appears it’s installing the drivers but it fails. Computer does not recognize Recon. 

Possible Causes: 

  1. Windows Mobile Device Center related:
    1. WMDC is not installed on PC
      1. Install from Microsoft website if it did not get installed with Vitals CD. 
    2. WMDC did not install properly
      1. Uninstall/remove Windows Mobile Device Center via control panel.
      2. Install Windows Mobile Device Center from the Microsoft website.
    3. Error message: “Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client”
      1. WMDC is not compatible with Outlook 64-bit.
        1. Uninstall Outlook 64-bit and install Outlook 32-bit and then try to install WMDC again. 
  2. ActiveSync related:
    1. Settings not configured correctly
      1. Lunch the ActiveSync app from Recon Controllerà Click Menuà Click Connections… à Make sure the “Synchronize all PCs using this connection:” check box is checked and that USB is selected from the drop down menu. 
  3. Internet related:
    1. Computer needs access to internet in order to install drivers.
  4. Firewall related:
    1. Make sure your firewall is not blocking your device from accessing or downloading drivers.